Frequently Asked Questions
Everything you need to know about our modern heirlooms and shipping services.
What materials are used in Alighieri jewellery?
Our pieces are handcrafted in London using 24kt gold-plated bronze or sterling silver. We also utilize ethically sourced freshwater pearls and gemstones to create our signature 'imperfect' aesthetic.
How should I care for my gold-plated jewellery?
To maintain the lustre of your gold-plated pieces, avoid contact with water, perfumes, and lotions. Store your jewellery in its original pouch and clean gently with a soft, lint-free cloth.
Do you offer international shipping?
Yes, we ship worldwide via DHL Express. Shipping costs and delivery times vary by destination, and all orders are tracked for your peace of mind.
What is your return policy?
We offer a 14-day return window for all unworn jewellery in its original packaging. Please note that for hygiene reasons, earrings are non-returnable unless faulty.
Can I request a repair for my piece?
We offer a re-plating and repair service to ensure your heirlooms last a lifetime. Please contact our customer care team with a photo of your item to receive a quote and instructions.
Are your products sustainably made?
Sustainability is at our core. We produce in small batches with local artisans in London's Hatton Garden to minimize our carbon footprint and ensure ethical production standards.